このトピックには0件の返信が含まれ、1人の参加者がいます。10 ヶ月、 2 週間前に Lisa Nicole さんが最後の更新を行いました。
- 2020-12-04 16:37 #13519
8 Steps to Restoring Client Trust
A Professional’s Guide to Managing Client Conflict
by Paul Glen
- Author: Paul Glen
- Release date: March 25, 2012
- Publisher: Leading Geeks Press
- Format: paperback, 120 pages
- Language: english
- ISBN: 9780971246812 (0971246815)
About The Book
If you have clients, at some point you’re going to have an unhappy one. Everyone does. Successful professionals are not the ones who never have client problems, but the ones who handle those problems well. This book offers simple, effective guidelines for managing client and stakeholder conflict. These eight easy steps will help you resolve the emotional disruption, fix the problem, and strengthen your client’s confidence in you and your service. When clients complain, most of professionals want to rush right into addressing the issue that the client complained about. But in most cases, that’s the worst thing you can do. You need fix both the problem and the relationship. Too often, the problem gets fixed, but the relationship and the client’s trust remains damaged. Trust is a delicate thing, and once violated, very difficult to restore. This book provides a no-nonsense, systematic approach to neutralizing the client’s negative emotions, reframing the client’s understanding of the situation, and, finally proposing a solution. This easy-to-follow sequence is especially useful when tempers are flaring and stakes are high. It can make the difference between losing a client or building a deeper relationship based on trust. While this 8-step approach was designed to help geeks, engineers and analysts navigate the choppy waters of human emotion, it is a clear, cogent approach to restoring trust that has proven useful to anyone in a tricky situation.
MOBI ebook 8 Steps to Restoring Client Trust buy. Hardcover 8 Steps to Restoring Client Trust by Paul Glen for PC on Walmart. FB2 book 8 Steps to Restoring Client Trust download Mac. PDF 8 Steps to Restoring Client Trust Paul Glen read on Barnes & Noble. Online ebook 8 Steps to Restoring Client Trust Paul Glen on IndieBound.
EPUB book 8 Steps to Restoring Client Trust read online on PocketBook. MP3 8 Steps to Restoring Client Trust buy cheap reader. Paperback ebook 8 Steps to Restoring Client Trust by Paul Glen download on Booktopia. TXT book 8 Steps to Restoring Client Trust by Paul Glen on Kobo. Hardback 8 Steps to Restoring Client Trust download for iOS.
FictionBook book 8 Steps to Restoring Client Trust Paul Glen buy cheap. Hardback ebook 8 Steps to Restoring Client Trust read on iPhone on Audible. FB2 8 Steps to Restoring Client Trust Paul Glen. MOBI ebook 8 Steps to Restoring Client Trust buy Android on Dymocks. EPUB book 8 Steps to Restoring Client Trust by Paul Glen read online for Kindle.